Refund & Cancellation Policy
Last updated: 7 September 2026
This policy explains the standard refund and cancellation process for Network Guide Academy. It does not limit any refund, cancellation or consumer right that applicable law makes mandatory.
1. How to request a refund
Send a request to [email protected] using the email associated with the purchase and include the order/payment reference, item purchased and reason for the request. Unless a product page states a different period, requests should normally be submitted within 7 days of purchase or the relevant event.
2. Digital courses and downloads
Digital content may become available immediately after verified payment. Refunds may be declined, except where required by law, after substantial course consumption, completed download/use of a paid resource, certificate issuance, access-sharing abuse or other material use of the purchased digital benefit. Technical-access problems that Network Guide Academy cannot resolve within a reasonable period may qualify for a refund or alternative access.
3. Live training
If Network Guide Academy cancels a paid live-training event and does not offer a suitable rescheduled session or credit accepted by the learner, the affected training fee will be eligible for refund. Learner-initiated cancellations may be refundable or transferable depending on timing, seat commitments and the terms shown on the event page. No-show attendance is normally non-refundable unless required by law or exceptional circumstances are accepted by Network Guide Academy.
4. Memberships
Membership is a time-limited digital service. Refund requests made after substantial use of member-only benefits may be declined unless required by law. If Network Guide Academy materially fails to provide the purchased membership service and cannot provide a reasonable remedy, an appropriate refund or credit may be offered.
5. Resume Builder paid export
A verified multi-page resume-export unlock is a digital service delivered immediately. Once the paid export functionality has been successfully unlocked/used, it is normally non-refundable except for duplicate charges, failed delivery, verified technical failure that cannot be remedied, or rights required by applicable law.
6. Duplicate, incorrect or unauthorized charges
Contact us promptly for duplicate charges or suspected payment errors. Unauthorized-payment claims may also need to be raised with your bank/payment provider. We may request reasonable evidence to investigate.
7. Processing
Approved refunds are initiated through the original payment provider where practical. The time for funds to appear depends on the payment method, bank and provider; Network Guide Academy cannot control banking settlement time after a refund is successfully initiated.
8. Promotional/affiliate purchases
Purchases made on third-party websites through affiliate links are refunded by the third-party seller under that seller's policy, not by Network Guide Academy.
9. Contact
Refund support: [email protected].